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As I mentioned earlier, I was having a difficult time trying to figure out what was going on with Adobe’s new FlashPlayer 10.
The bottom line is:
FLASH 10 IS NOT COMPATIBLE WITH 64-BIT COMPUTERS!
So, if you have a 64-bit computer, DON’T upgrade to Flash 10!
Thanks to Sam Chapman’s suggestion, here’s how to determine if you have a 32-bit or 64-bit system:
- Open the System information window by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
- Under System, you can view the system type. It should indicate whether you are running 64-bit or 32-bit Vista software.
An Adobe rep said that they would be introducing a new version that will be compatible with Vista 64-bit machines over the coming months.
Also, according to the Adobe rep, this is what you need to do if you’re having problems with Flash 10:
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Uninstall Flash 10 using the instructions here
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Download the Zip file for Adobe Flash 9 to your Desktop. The file can be found here. (link has been corrected) It’s the third option - the 134MB file
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Unzip the file on your Desktop
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Reboot your computer and Adobe 9 will be installed
And, yes, you’ll probably have to go back and delete a bunch of files from the Desktop, but that’s what the man said.
Adobe strikes again!! Might be nice if the Flash Support Team was informed!!!!!!!
Kathleen - you may want to edit for the not-so-tech-savvy to include how to tell if you have a 64-bit computer.
Good point, Sam. It’s done
Thanks for the solution. The Flash 9 hyperlink link keeps taking me to the uninstaller. Where can I find the correct file? Thanks.
Mindy,
My apologies to you and everyone else who found this post looking for answers. I was a little hot when I wrote the post, and messed up the links.
The links are now corrected. And, oddly enough, the V9 file is now 134MB rather than the 99MB it had been.
More Adobe games, I guess!
Thanks for pointing out the error, Mindy!
The article is confusing and false. First of all you write “NOT COMPATIBLE WITH 64-BIT COMPUTERS”. That’s not true, because that would mean not compatible with any computer that has a 64 bit processor, which is a huge majority, since 64 computers are the ones since the last Pentium 4’s… What you should have said is “64 bit operating system”.
As for Flash 10 not compatible with 64 bit operating systems or computers, that’s not true, I run Flash 10 just fine on 64 bit. What the real story is that Flash 10 is not compatible with the 64 bit version of internet explorer, but it has not problems with the 32 bit version, since Vista 64 installs both.
J - Thanks for joining the discussion.
All I can tell you is what I’m hearing from my clients who have 64 bit processors (thanks for the correction) on their Vista machines, and the information I received from Adobe.
Supposedly, Adobe is going to release a version that will run well on 64-bit processor Vista machines. So, it seems like they see an issue.
Also, the client who first pointed this out to me tried the 32-bit version of Internet Explorer on his Vista machine, and found the same problems that he found with the 64-bit version.
Further, this post was published over a month ago, and I’m still getting hits from Google searches related to Flash 10 and 64 bit or Vista. So, I’m assuming those people are searching for answers to their problems.
You may be right. But, all I have is information to the contrary.
Is there an alternative that can be loaded in the interim, i.e. until adobe update comes out or do I reinstall 32 bit version of Vista??
Jack,
The only alternative I’ve come across is going back to Flash 9, as described in the post above.
I’d recommend doing that before you change your operating system just because Adobe is slow in responding. You never know what problems you might encounter once you start messing with your operating system.
Kathleen
Thanks sooo much you saved my video viewing….
Peter - I’m glad you found the information useful! Now, if we could just find a way to get Adobe to wake up……!!!
Happy New Year.
I am so glad I came across your site. I just purchased a new Dell with 64 bit operating system and have had nothing but issues trying to do anything on it. I’m assuming by following the steps the Flash 9 is the way to go? (I’m not the most computer savy person). thanks
Tracy,
Glad the post was helpful. As far as I know, using Flash 9 is the only option that really works without problems.
We’ll just have to wait and see if Adobe really does publish the 64-bit Flash 10.
If anyone finds a better alternative, I hope you’ll post the solution in a comment here. There are still a lot of people finding this post based on doing searches for a solution.
Kathleen